Liebherr Container Cranes, part of the Liebherr Maritime Cranes division, has strengthened its sales and service presence in North America.
Liebherr departments such as Construction and Earthmoving use the worldwide Liebherr network of sales and service companies to offer their customers sales and service. Liebherr Container Cranes traditionally manages sales and service from its base in Ireland. As part of a local customer care program, Liebherr Container Cranes now has its sales and service presence through Liebherr USA Co. and Liebherr-Canada Ltd. formalized.
The improved presence means that customers benefit from closer and more personal support through a localized approach to sales and service. Liebherr container cranes receive competent advice from their plant in Ireland, but daily customer support and spare parts supply is coordinated by Liebherr Canada and Liebherr USA.
David Griffin, Managing Director – Sales at Liebherr Container Cranes, continued: “Liebherr USA and Liebherr Canada are very successful and progressive Liebherr sales and service companies with well-established teams for our maritime business. It makes perfect sense that we are closer to our North American customer base with local staff and resources. The Killarney, Ireland facility is excited about this tremendous benefit we can offer our existing and potential customers in the US and Canada. With such measures, we can improve in other respects at the plant, increase customer satisfaction and continue our long-term growth strategy. ”
Liebherr container cranes have a long tradition of delivering cranes to North America with one of the first Liebherr ship-to-shore container cranes, which were delivered to Montreal in 1973. Since then, Liebherr has continued to deliver ship-to-shore and container stacking cranes to its customers in the USA and Canada.