The cost estimate and approval process is fully integrated into Uptime Pro and integrates diagnostics, repair information and photos from DTNA’s Express WriteUp mobile app into a service case in the Decisiv SRM platform.
Photo: DNTA
Daimler Trucks North America (DTNA) announced a partnership with Decisiv Inc., a provider of service relationship management (SRM) solutions, to integrate its SRM platform with DTNA’s Uptime Pro dealer service management platform.
“Our partnership with Decisiv will further improve our Uptime Management Suite by reducing the time it takes to generate repair estimates, enabling instant approvals, real-time part availability checks, and providing consistent working hours using standard repair times,” said Paul Romanaggi, Principal Client Experience officer at DTNA, in a press release. “It will allow our dealer service locations to operate at the highest levels of efficiency, with the transparency and real-time coordination to provide an even better customer experience uptime.”
The connectivity between Decisiv SRM and Uptime Pro streamlines the creation of quotes for dealers, which are then sent to the customer for approval. The cost estimate and approval process is fully integrated into Uptime Pro and integrates diagnostics, repair information and photos from DTNA’s Express WriteUp mobile app into a service case in the Decisiv SRM platform.
“By working together, Decisiv and Daimler Trucks North America optimize the service experience for dealerships and fleets,” said Michael Gibson, Vice President of Strategic Partnerships at Decisiv. “The synergy that we enable through this integration creates best practices for workflows and communication that minimize plant downtime. Together we deliver a first-class service event management solution that puts Freightliner and Western Star dealers at the forefront as trustworthy partners for their customers. “
To further improve service management for DTNA dealers, the SRM case can be automatically integrated into the dealer management system software and linked to DTNA’s online warranty link system and its VIP truck specification database will.
Originally published on Work Truck Online
